Frequently Asked Questions

Most of our clients are new to getting a bespoke-made suit and it's often their first-time walking into a bespoke tailors.  At King & Allen we have a reputation of being open, warm, and transparent as we accompany clients through this wonderful experience.

Please bring shoes if purchasing a suit, and if applicable, please bring a bra and your binder/packer. 

Other than this, there is nothing you need to prepare in advance of your first consultation. Your consultant will accompany you throughout this experience to create a fully personalised, perfect-fit suit.

Though if you’d like to think ahead, you may want to learn about the different bespoke options or get inspired by the styling and detailing options available to you.

Yes. King & Allen are famous for offering our Fit Guarantee. In short, we do not allow you to take your suit away until you are entirely happy with it. King & Allen tailoring consultants will speak up when we don’t think your suit fits and we will advise you to have adjustments made that you may not have spotted. We are very proud of this aspect of our service.

We allow one hour. If you feel you need longer let us know. If it runs over on the day, we will do our best to complete the consultation but may need to book a follow-up appointment on another day.

We’re very glad to hear it! We keep all your individual pattern notes on file, so it’s just a case of booking an appointment to choose the cloth and style options. We will also send out cloth samples free of charge if you would like. Please get in touch so we can schedule this appointment with you.

Yes. Our fully-bespoke and made-to-measure suits and shirts are available to all of our clients.  

Whilst both options are made from scratch and personalised to fit your shape and style, the starting points, construction methods and suit finishes differ between the two.

For a made-to-measure suit, our tailors begin with a standard-size block (pattern) which is altered to reflect your shape. This adapted pattern is then used to create a unique suit that fits perfectly.

In the creation of a fully bespoke suit, an individual pattern is hand-drawn to your exact measurements and posture. Using this one-off pattern your suit cloth is hand-cut and your suit hand-stitched. At each fitting your suit and pattern will be further personalised to fit you. This unique pattern is then retained by us, ready for you to order your next outfit.

Find out more information about these suits design and construction methods.

You are welcome to provide your own cloth and we will tell you when we measure you how much you will need to provide. Or get in touch and we will provide an estimate, so you can bring it along to your initial consultation.

Yes. At all of our locations – and not just for King & Allen suits. Please get in touch with your requirements.

Yes. Our fully bespoke suits can be made for a child and this is a wonderful way for them to match a wedding party. Suits for those under 16 are VAT free, so 20% can be deducted from the price. We also offer further discounts for children under one metre tall. Please get in touch for more details.

We like to allow around 9 - 12 weeks to make your suit.  Though if you are in a hurry, our express service could have a suit ready for your wedding or event in as little as 6 weeks. See our lead times for more information.

Alterations between fittings usually take between 1 - 2 weeks depending on the service you choose.

To read the King & Allen guide to suit maintenance click here. Here are the highlights:

• Use a really good quality hanger (like the one we give you!)
• From time to time hang your suits in the bathroom door - steam removes odours and creases
• Avoid dry cleaners
• Avoid using the external pockets
• Rotate your suits daily

As seldom as possible. The chemicals used by dry cleaners are not healthy for natural fibres. If you are steaming and rotating (see above) a suit should not need dry cleaning more than once every six months. Even urgent stains should be spot cleaned.

It also depends on your cloth choice. The S-number (or Rating) refers to how fine the yarn is, and therefore how delicate the cloth is. The higher the S-number the more this advice applies.

We offer two ranges that will create and tailor the perfect suit for you. Made-to-measure suits start at £799 and fully-bespoke suits start at £1399. Pricing then depends on your cloth choice and additional details that you choose to add. Visit our pricing page for more information.

Yes. The prices we quote include all aspects of the made-to-measure or fully-bespoke experience: the initial consultation, the suit (including the cloth) and the fitting process.

We ask for a 50% deposit, then we do not ask for the balance until you are entirely happy with your suit.

Yes, we do! When a wedding party orders 4 suits, the groom will get a free waistcoat. When a wedding party orders 5 or more suits, they will get 10% off all suits in the wedding party.

Yes it is possible to change to the store that is most convenient to you. We have locations in Surbiton, Surrey; Knutsford, Cheshire; Birmingham, Midlands; Liverpool Street, London and Savile Row, London.

If you would like to change location please let us know as soon as you can, this way we can rearrange your appointment and ensure your suit will be waiting for you in the correct location. Please call us on 0330 053 6776 if you would like to change store location.

Find out more about how to get to your preferred location:

Surbiton, Surrey
Liverpool Street, London
SaVILE ROW, LONDON
Knutsford, Cheshire
Birmingham, Midlands

The parking arrangements are different at each of our locations - for more information please visit the location page for each store here. 

Yes, for a small fee we can visit you at home. Please contact us for more information.