Terms & Conditions


The King & Allen Referral Programme

Refer us to someone else and, if they make a purchase, the referee will receive a £50 discount and you will receive a £50 credit, applied to your King & Allen account.

The referrer can refer as many people as they like and accumulate multiple £50 referral rewards.

Customer Questionnaire Vouchers


Offer code must be quoted at time of purchase.

One voucher per person per purchase.

Entitles customer to £50 off next purchase.

Can only be used against new orders, placed after date of confirmation email.

Cannot be used in conjunction with any other offer.

Cannot be used to purchase vouchers or The Flat Pack Flat Cap.

Voucher must be used before 20th June 2022.

Women's Survey Giveaway

This competition is open to UK residents, aged 18 or over.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

Closing date for entry will be 9/9/2019. After this date the no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The winner will be drawn at random on the 10th September.

The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The winner will receive a bespoke shirt from King & Allen, worth up to £250. They must be able to visit one of our branches in Surbiton, Liverpool Street, Wilmslow or Birmingham for initial measurements and subsequent fittings.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions. 

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to King & Allen. The information provided will be used in conjunction with the following Privacy Policy found here.

Gift Vouchers

Valid for a year from the purchase date.
Minimum amount of £50.
Sent via first class post free of charge, if a signed for delivery is required an additional £5 is charged, if next day guaranteed delivery is required an additional £7 is charged.

General Terms and Conditions

In these Conditions of Sale “the Seller” means King & Allen “the Customer” means the person, firm or company purchasing the goods, “the Goods” means the Order placed by the Customer for the supply of the Goods. These terms do not affect your statutory rights. 

The Seller will accept order amendments up to 48 hours after payment has been placed. After this time the Seller reserves the right to charge for all costs incurred in making any amendments.

The Seller will accept order termination requests up to 48 hours after payment has been placed. After this time the Seller reserves the right to charge for all costs incurred including an admin charge.

Lead times

On average the Seller will have goods available for first fitting in 7 weeks on a regular service 5 weeks on an express service and 3 to 4 weeks on a priority express service. Baste fittings will be available in 4 weeks. Subsequent fittings are subject to the conditions below.

There is a surcharge for the express and priority express services. This fee is refundable if the goods are not delivered by specified date.

The Seller will not be held responsible for delays resulting from events outside their control.
In the unlikely event of an over run of the lead time the Seller requests and requires the Customer to notify the seller this has occurred.

Fit guarantee

The Seller reserves the right to conduct as many fittings as is necessary to ensure a perfect fit.
The Seller reserves the right to make the goods again at anytime if the Seller deems it necessary to ensure a perfect fit.
The Seller reserves the right to charge for any alteration resulting from a change in body shape from the time measurements were taken or between fitting appointments.

The Seller reserves the right to charge for any alteration requested and reversal of said alteration that it deems unnecessary or detrimental to the fit.

The Seller will make the goods subject to the details taken and signed for by the customer.
After the goods have been made any requests for amendments to these details will be chargeable and may be refused.
Any detail of the goods not clearly stated on the order form will be made in a style of The Seller’s choosing.

Cloth and Garments

The customer accepts they will order the goods based on the size of swatch seen.
Any cloth may vary slightly in colour and finish from the swatch viewed.
The Seller reserves the right to offer an alternative cloth of comparable quality in the event of discontinuation of any cloth.
The goods are made to the exacting standards of the Seller. As all goods are made by hand the customer accepts there may be some idiosyncrasies unique to their goods.

Additional goods ordered at a later date to match original goods could be different shade to the original goods.


The Seller will make every effort to book each fitting at a convenient time and location but offer no guarantee of any particular time or venue. All appointments are subject to availability.
The Seller reserves the right to cancel any fitting day or fitting day location. In this instance an alternative venue will be offered
The Seller bears no responsibility for journey times or expenses incurred travelling to and from our venues or loss of earnings due to attending appointments.


The Seller will consider requests for alterations up to 21 days after the goods have been collected. After this time The Seller reserves the right to charge for any alteration.

The Seller will not be responsible for any time that elapses from the date of collection to any request for alterations.

The Seller will correct any manufacturing faults up to one year after the goods have been collected. The Seller will not accept any returns of the goods after this time.

In the rare event of a fault the customer must not wear the goods until inspection by the Seller.

The Goods shall be at the Customer’s risk from the date of collection.

Force Majeure

Neither party shall be liable in damages or have the right to terminate this agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to acts of God, government restrictions (including the denial or cancellation of any export of other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected (including mechanical, electronic, or communications failure).

Gift vouchers are non refundable and are valid for one year from date of purchase.

Any refunds offered will be at the discretion of the Seller.

Terms & Conditions are subject to change.

General Terms (for children)
In these Conditions of Sale “the Seller” means King & Allen “the Customer” means the person, firm or company purchasing the goods, “the Goods” means the Order placed by the Customer for the supply of the Goods.

Growth Allowance.

The customer must decide under advice from the seller how much additional growth of the child to allow for between the time of measure and the date the Goods are to be worn. The seller will make the Goods to these agreed measurements.

All alterations will be chargeable in the event the child has grown less or more than the amount estimated.

The customer will be liable for all costs in the event that any garments need to me made again.

The seller will not issue a refund if the points 3 and 4 result in the Goods not being available for the date the Goods are to be worn.

Customer Supplying Their Own Cloth

In the event the supplier damages the cloth provided, replacement cloth must be provided by the client at the expense of the supplier or the client will accept an alternative from the supplier of equivalent quality.

The Flat Pack Flat Cap

Survey vouchers cannot be used in conjunction with this offer.
Sent via first class post free of charge, if a signed for delivery is required an additional £5 is charged, if next day guaranteed delivery is required an additional £7 is charged.
Flat cap will take a minimum of 6 weeks to make.


Cookie Policy
This site uses cookies to help provide valuable visitor information for the ongoing support of the site.

Please note, by reading this information and continuing to use our site is accepted as your consent to allow for the use of Cookies. If you would like to block Cookies then please see the section below.

The definition of cookies below is taken from an excerpt from Wikipedia (the full page can be accessed here http://en.wikipedia.org/wiki/HTTP_cookie)

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity. Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user even months or years ago.

Although cookies cannot carry viruses, and cannot install malware on the host computer, tracking cookies and especially third-party tracking cookies are commonly used as ways to compile long-term records of individuals’ browsing histories.

Other kinds of cookies perform essential functions in the modern Web. Perhaps most importantly, authentication cookies are the most common method used by web servers to know whether the user is logged in or not, and which account they are logged in under. Without such a mechanism, the site would not know whether to send a page full of sensitive information, or a message saying “sorry, you need to log in”. The security of an authentication cookie generally depends on the security of the issuing website and the user’s web browser.

How we use Cookies on this site.

We are using cookies supplied by Google Analytics to help provide information on visitors, page views, the number of people visiting our site and also the type of browser that is being used. This helps us create a better viewing experience for our users by allowing us to ensure that the right information and viewing elements are delivered correctly.

We may also incorporate Google AdSense too in order to help bring you relevant advert information. This is provided by a third-party provider (Google) and is done so to offer relevant and valid adverts.

For any e-commerce or payment mechanisms cookies are used to store item purchases for the session of your visit. A cookie may also be placed to store your username to help your shopping experience on your next visit.
Any off-site advertising will be supported through the use of cookies, these are in place to help deliver relevant adverts to your viewing experience.

Blocking Cookies

Most browsers allow you to refuse to accept cookies. For example:

(1) in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector

(2) in Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites

Alternatively, you can follow the guide for opting out of Google Analytics tracking code here  https://tools.google.com/dlpage/gaoptout

Deleting Cookies

You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete cookie files;
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.

Obviously, doing this may have a negative impact on the usability of many websites.

Privacy Policy.

King & Allen Privacy Policy

The policy: This privacy policy is for this website; www.kingandallen.co.uk and provided by King & Allen Limited and refers to the privacy of its users who choose to use it. It details how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act).

The data controller is King & Allen Limited.

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR & DPA are adhered to. Additionally it will explain the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website. Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you. Our contact information is provided if you have any questions.

The DPA & GDPR May 2018

We and this website complies to the DPA (Data Protection Act 1998) and already complies to the GDPR (General Data Protection Regulation) which comes into effect from May 2018.

Use of Cookies

This website uses cookies to provide an enhance user experience while visiting the website. As required by legislation, the cookies used on this site do not store any personal data but instead make use of anonymous tracking data.

What are cookies?

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Types of Cookies that we may use

Strictly necessary cookies:

These cookies are required to enable your visit to the site and to navigation between pages and use the features of our website.

Performance cookies:

These cookies do collect any personal information, they are anonymous and record statistical information about how visitors navigate our website. They do help us to improve how our website functions and will allow us to make future improvements to visitor experience.

By using our website, you agree that we can place these types of cookies on your device. All browsers have the functionality to allow users to block cookies from specific sites or to block cookies from all sites, as well as allowing the user to delete all cookies from their hard drive. Please refer to your browser’s help facility.

Disclosing Your Information to Third Parties
We do not pass on your details to third-parties without prior consent. In the event that we need to share your data with a third-party we will request your permission prior to this.

Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your device’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is: Infusionsoft

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: https://goo.gl/a46UYV). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

v.2.1 May 2018 Edited & customised by: King & Allen Limited.

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