the legal bit

Terms and Conditions

Alterations Offer 2024: 30% Off

Open 26th November 2024 to 21st December 2024.

All alterations will receive a discounted price of 30% off.

Can only be used on new orders placed on or after 26th November 2024 and on or before 21st December 2024. 

Cannot be used in conjunction with any other offer.

2024 Survey: £100 voucher

Open 24th October 2024 to 24th November 2024.

Completing the survey entitles the person to £100 off their next purchase.

Can only be used against new orders, placed after the date of submitting the survey.

Voucher code will be emailed to claimant within 7 days of successfully submitting their answers to the survey.

Only one voucher is claimable per person.

Offer code must be quoted at time of purchase and only one voucher can be used per person per purchase.

Cannot be used in conjunction with any other offer.

Cannot be used to purchase vouchers or The Flat Pack Flat Cap.

Voucher must be used before 24th October 2025.

'Love is Love'  Giveaway 2024

Open 15/08/24 to 22/08/24, for UK residents only.

Entrants are given the chance to win one of eight limited edition ‘love is love’ pocket squares.

Entries are accepted on either Instagram, TikTok, Facebook, or Twitter (X).

To enter, visit one of the stated King & Allen social media accounts, Follow the account and then Comment by tagging the social media account of a friend or family member.

Only one comment per person is permitted across all three social media accounts.

The prize is one 'love is love' pocket square to be sent in the post to the entrant, and there are eight pocket squares to be won.

Maximum one prize per person.

Winners will be chosen randomly by King & Allen, based on the comments listed.

Winners will be contacted within 7 days of the end of the promotion, and winners must confirm acceptance of the prize within 7 days of being notified. Failing to do so will result in the prize being reassigned to another entrant.

Referral Programme

Refer us to someone else and, if they make a purchase, the person referred will receive a £50 discount and you will receive a £50 credit, applied to your King & Allen account. The £50 credit can be used against a suit that is already being made, as long as full payment hasn't been transferred. 

The referrer can refer as many people as they like and accumulate multiple £50 referral rewards.

The referral offer cannot be used in conjunction with the wedding party discount.

Please message us to find out more.

Wedding Parties

If a wedding party orders four suits, the person getting married will receive a free waistcoat.

If a wedding party orders five suits or more, the whole wedding party will get 10% off their suits.

Gift Vouchers

Valid for a year from the purchase date.

Minimum amount of £50.

Sent via first class post free of charge, if a signed for delivery is required an additional £5 is charged, if next day guaranteed delivery is required an additional £7 is charged.

The Flat Pack Flat Cap

Survey vouchers cannot be used in conjunction with this offer.

Sent via first class post free of charge, if a signed for delivery is required an additional £5 is charged, if next day guaranteed delivery is required an additional £7 is charged.

Flat cap will take a minimum of 6 weeks to make.

General Terms & Conditions

In these Conditions of Sale “the Seller” means King & Allen “the Customer” means the person, firm or company purchasing the goods, “the Goods” means the Order placed by the Customer for the supply of the Goods. These terms do not affect your statutory rights. 

The Seller will accept order amendments up to 48 hours after payment has been placed. After this time the Seller reserves the right to charge for all costs incurred in making any amendments.

The Seller will accept order termination requests up to 48 hours after payment has been placed. After this time the Seller reserves the right to charge for all costs incurred including an admin charge.

Lead Times

On average the Seller will have goods available for first fitting in 7 weeks on a regular service 5 weeks on an express service and 3 to 4 weeks on a priority express service. Baste fittings will be available in 4 weeks. Subsequent fittings are subject to the conditions below.

There is a surcharge for the express and priority express services. This fee is refundable if the goods are not delivered by specified date.

The Seller will not be held responsible for delays resulting from events outside their control.
In the unlikely event of an over run of the lead time the Seller requests and requires the Customer to notify the seller this has occurred.

Fit Guarantee

The Seller reserves the right to conduct as many fittings as is necessary to ensure a perfect fit.

The Seller reserves the right to make the goods again at anytime if the Seller deems it necessary to ensure a perfect fit.

The Seller reserves the right to charge for any alteration resulting from a change in body shape from the time measurements were taken or between fitting appointments.

The Seller reserves the right to charge for any alteration requested and reversal of said alteration that it deems unnecessary or detrimental to the fit.

The Seller will make the goods subject to the details taken and signed for by the customer.

After the goods have been made any requests for amendments to these details will be chargeable and may be refused.

Any detail of the goods not clearly stated on the order form will be made in a style of The Seller’s choosing.

Cloths & Garments

The customer accepts they will order the goods based on the size of swatch seen.

Any cloth may vary slightly in colour and finish from the swatch viewed.

The Seller reserves the right to offer an alternative cloth of comparable quality in the event of discontinuation of any cloth.

The goods are made to the exacting standards of the Seller. As all goods are made by hand the customer accepts there may be some idiosyncrasies unique to their goods.

Additional goods ordered at a later date to match original goods could be different shade to the original goods.

Home Visits

Clients can request a home visit for the consultation and fittings sessions. This will incur an additional fee to cover travel time and costs. This is not a flat fee and will depend on the location of the meeting point. The fee will be confirmed with you before attendance.

You may be asked to provide payment before the appointment. If you cancel the appointment within 24hrs of the appointment, or do not show within 15mins at the mutually agreed location and time, King & Allen reserve the right to charge the full agreed fee.

Please contact us to find out more.

Appointments

The Seller will make every effort to book each fitting at a convenient time and location but offer no guarantee of any particular time or venue. All appointments are subject to availability.

The Seller reserves the right to cancel any fitting day or fitting day location. In this instance an alternative venue will be offered.

The Seller bears no responsibility for journey times or expenses incurred travelling to and from our venues or loss of earnings due to attending appointments.

Returns

The Seller will consider requests for alterations up to 21 days after the goods have been collected. After this time The Seller reserves the right to charge for any alteration.

The Seller will not be responsible for any time that elapses from the date of collection to any request for alterations.

The Seller will correct any manufacturing faults up to one year after the goods have been collected. The Seller will not accept any returns of the goods after this time.

In the rare event of a fault the customer must not wear the goods until inspection by the Seller.

The Goods shall be at the Customer’s risk from the date of collection.

Force Majeure

Neither party shall be liable in damages or have the right to terminate this agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to acts of God, government restrictions (including the denial or cancellation of any export of other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected (including mechanical, electronic, or communications failure).

Gift vouchers are non refundable and are valid for one year from date of purchase.

Any refunds offered will be at the discretion of the Seller.

Terms & Conditions are subject to change.

General T&Cs for Children

In these Conditions of Sale “the Seller” means King & Allen “the Customer” means the person, firm or company purchasing the goods, “the Goods” means the Order placed by the Customer for the supply of the Goods.

Growth Allowance

The customer must decide under advice from the seller how much additional growth of the child to allow for between the time of measure and the date the Goods are to be worn. The seller will make the Goods to these agreed measurements.

All alterations will be chargeable in the event the child has grown less or more than the amount estimated.

The customer will be liable for all costs in the event that any garments need to me made again.

The seller will not issue a refund if the points 3 and 4 result in the Goods not being available for the date the Goods are to be worn.

Customer Supplying Their Own Cloth

In the event the supplier damages the cloth provided, replacement cloth must be provided by the client at the expense of the supplier or the client will accept an alternative from the supplier of equivalent quality.

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